Frequently Asked Questions

Orders & Tracking

Where is my order?

Once your order ships, you'll receive a confirmation email with tracking information. Most orders ship within 2–5 business days via BooksCloud. If you haven't received a tracking email, please check your spam folder or contact us.

How long does shipping take?

Standard shipping typically takes 5–10 business days after your order is processed. Delivery times may vary depending on your location.

Can I change or cancel my order?

Orders begin processing quickly. Please contact us as soon as possible if you need to make a change. We'll do our best to accommodate requests before the order ships.

Checkout Options
What payment methods do you accept?

We accept all major credit cards, Shop Pay, and Direct Pay / ClassWallet for qualifying education accounts.

How do I check out using Direct Pay or ClassWallet?

At checkout, select Direct Pay / ClassWallet as your payment method. You'll receive an invoice by email with instructions for submitting payment through your ClassWallet account. Your order will be held until payment is confirmed, then fulfilled automatically.

You must fully checkout to place your order and receive the invoice. Do not take a screenshot to use as your submission.

How do I submit my invoice?

After placing your order with Direct Pay, you'll receive an email containing your invoice. Submit the appropriate invoice through your ClassWallet or ESA/EFA portal. Once payment is approved, your order will be released for fulfillment.

I haven't received my invoice — what should I do?

Check your spam or promotions folder first. If you still can't find it, contact us with your order number and we'll resend it promptly.

Returns & Issues

What is your return policy?

We want you to be happy with your purchase. If there's an issue with your order, please contact us within 14 days of delivery and we'll make it right.

My order arrived damaged or incorrect — what do I do?

We're sorry to hear that! Please contact us with your order number and a photo of the issue and we'll resolve it quickly.

Products & Catalog

Do you carry a specific book I'm looking for?

We carry thousands of titles. Use the search bar at the top of the site to find what you need. If you can't find it, use our Book Request form and we'll do our best to source it.